The staff was incredibly kind, professional, and caring during my two-year-old daughter’s appointment. They were gentle with her teeth and made her feel comfortable right away. Everyone was friendly with big smiles, and they clearly explained how her teeth look and what to expect from here on out. Such a positive experience for a toddler’s first visit! 😊🦷✨

Katie R.

I took my daughter for her first dental visit this week, and we had a wonderful experience! The staff was kind and friendly and took the time to make her comfortable. Dr. Clay was sweet, personable, and very knowledgeable. The new building is beautiful and kid-friendly, and we are excited for her next visit!

Rosa N.

Amazing new office! Brittany and Dr. Clay knocked it out of the park, very informative and very caring. Amber was very helpful at the front desk. Definitely recommend this office for future pediatric services.

Response from the owner:Thank you! We loved caring for your little one!

Maryam R.

Partnering with HIP Creative was hands down the best business decision I made in 2024. When HIP says they “partner with practices,” they truly mean it. This partnership isn’t just a surface-level collaboration; it involves dedicating time upfront to learn and implement the processes they teach. Their comprehensive approach includes understanding various departments like practice strategists/consultants, paid ads on Facebook and Google, and SEO for organic growth—enhancing our online presence through our website and Google My Business page.

Consumer behavior has evolved, and recognizing this shift allows us to establish systems in our office that remove barriers to starting orthodontic treatment. HIP’s Patient Acquisition & Retention Framework (PARF™) has been instrumental in this transformation. By understanding the 11 touchpoints a consumer typically engages with before deciding to start braces, we’ve been able to streamline our processes and improve patient experience.

HIP understands that getting clicks and driving traffic to your paid ads is not enough. Their service includes everything around paid ads, giving you a better chance to convert leads into patients. They’ll meet with your team, review phone calls, and help improve customer service to make it efficient and drive results. They also train your Treatment Coordinator (TC), having you submit videos of your TC before the doctor comes in and after. Your strategist reviews your new patient process and helps you improve your delivery to give the patient a better experience.

Thanks to HIP’s expertise, we’ve seen significant growth and a more efficient practice. Their commitment to our success has empowered our team and enhanced our service to patients. I couldn’t be happier with the results of this partnership!

Moore O.

We love HIP! HIP has excellent customer service and has helped us improve our practice from marketing to training our staff and growing our business. We love having a dedicated practice advisor! MariAnn is amazing and has offered so much insight and advice. They are a one stop shop for all things!

Jeff P.

Incredible Company. My practice has doubled in the past 2 years because of them. I would highly recommend them to anyone looking for an orthodontic marketing company.

Response from the owner:Dr. Potter, thank you for your trust and partnership the past 2 years! We're looking forward to many years of success as you continue growing and serving your community.

Sherman and Briscoe O.

We've been working with HIP Creative for marketing and practice consulting, and they've been an invaluable partner for Sherman and Briscoe Orthodontics. Their team (Lily, Colin, Gretchen, MariAnn, Rachel and many more!) has done an excellent job tailoring their framework to meet our specific needs. From paid digital media and digital brand management to team training, website development, and SEO management, every service has been handled with professionalism and attention to detail. They understand the orthodontic space and our local market, and they’ve helped us grow with confidence and clarity. Highly recommend them to any practice looking for a strategic and adaptable partner.

Response from the owner:Thank you!! We appreciate your partnership.

Joshua J.

Our experience with HIP has been superb. Professional, knowledgeable, terrific communication and they have demonstrated sincere care each step of the way. They have helped us reconsider what is possible, and have been a great partner in helping us get there. Top notch!

Response from the owner:Thank you for the kind words and for placing your trust in us!!

Tami P.

With the help of HIP we have increased our new patient leads tremendously!! I love walking into the office in the mornings, like this morning, and starting our day with 6 or more leads sitting in the queue, just waiting to be called and scheduled for a new patient exam!! They, the HIP company, has followed up and met with us to help make sure we are trained and "working" their system to our ut-most advantage! We have enjoyed the relationship with everyone at HIP and all they have helped us to learn! With their help.... it's been easy to keep the leads coming in!!! Thank you HIP!!!

Response from the owner:Tami, thank you for trusting us to help Macdonald Orthodontics grow and serve your community! We are grateful for your partnership and look forward to the future!

Carter T.

Hip Creative is hands down the best marketing firm in the orthodontic industry. There are some other good ones, but Hip is more than a marketing firm. They are a real growth partner and really as much a business consultant as they are a marketing firm. The key to growing an ortho practice is not just good SEO and creating more new leads....the key is structuring your business and your team and training your team to handle and field those new leads and follow up with them properly so they aren't just "bad leads" and so they turn into case starts rather than into "bad leads." Hip taught our practice how to sturucture our team, our financing, how to answer the phones...they structured for us a full on overhaul of our business, and they helped us to actually become a real business. The black and yellow books that Luke put out through Hip are simple, which is great:), and incredible at helping doctors to change their mindset and to be open minded enough to make the changes internally within their practices that are required to get the results that Hip can get if you obey and follow their system. The key to gowth is implementation and that starts with mindset change. HIP will coach you from mindset change through implentation. Hip is not a magic genie that you pay and get practice growth. They are real growth partner that can advise you form mindset to implementation to real growth to scaling if you want. We doubled our already solid practice overnight literally by just relinquishing control and doing what Hip said to do. It's been a fun 2 years with Hip, and I feel like we are just getting started.

Response from the owner:Dr. Carter, thank you for trusting us to be your growth partner! We are thankful to serve the community alongside you. The future is bright, and we can't wait to see how you continue to grow!

Meet Our Doctors

Happy Visits. Healthy Smiles.

Smiles Start With Us

Monday	8:00am – 5:00pm
Tuesday	8:00am – 5:00pm
Wednesday	8:00am – 5:00pm
Thursday	8:00am – 5:00pm
Friday	8:00am – 12:00pm